Job Function and Key Responsibilities

Our entire customer service staff is responsible for direct interaction with our customers, primarily by telephone, fax and e-mail. Specific duties include:

·         Providing product specifications, availability and quotes

·         “Writing” orders, incoming material receipts, order tracking and product defect or damage resolution

·         Outgoing calls for follow up on customer issues, tracking quotes, introducing special offers or product changes and soliciting orders

A Product Champion manages specific product lines. Duties include:

·         Establishing price points

·         Maintaining and updating internal and external price pages

·         Responding to competitive market conditions

·         Meeting vendor representatives

·         Communicating important information to co-workers in a formal and regular format

·         Monitoring inventory levels and placing reorders

·         Expanding and shrinking the line as needed

·         Identifying and reacting to obsolete and slow moving inventory, damages or defective stock.

Requirements:

·         High School Diploma or equivalent; college degree preferred

·         Minimum of 3 years sales experience within the building materials industry

·         Outstanding communication, organizational and interpersonal abilities

·         Solid computer skills; proficient with Microsoft Word and Excel; able to learn new software quickly.